State Farm® Insurance Agent Steve Lane
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
James Arnold
May 7, 2026
5
out of
5
rating by James Arnold
"Crystal was so helpful in making sure I got the coverage I needed and made the call feel personal. That is the kind of service I expect and she delivered. Great rates and great service so give them a try if you need new insurance."
We responded:
"Thank you so much for your kind words! We’re delighted to welcome you to our agency and thrilled that Crystal was able to provide you with personalized service and the coverage you needed. Your satisfaction means a lot to us, and we’re glad we could offer both great rates and great service. We look forward to supporting you for all your insurance needs in the future! - Steve"
Jane M
May 1, 2026
5
out of
5
rating by Jane M
"Always available to handle our insurance needs"
We responded:
"Thank you so much for your kind words, Jane! We're always here to help with your insurance needs whenever you need us. Your trust means a lot to us! - Steve"
Ray McCoy
April 30, 2026
5
out of
5
rating by Ray McCoy
"Excellent service"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! - Steve"
Tim Hall
April 30, 2026
5
out of
5
rating by Tim Hall
"Crystal from state farm ins was very helpful and friendly. She took care of all our needs. I will recommend this agency to more of my friends."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Crystal was able to assist you and provide a friendly, helpful experience. We truly appreciate your recommendation and would love to help your friends as well! Reviews and referrals are how we grow our business, so we appreciate both tremendously. Thanks! - Steve "
Haydyn Robinson
April 27, 2026
5
out of
5
rating by Haydyn Robinson
"Madison is always so great, she makes sure we’re completely taken care of and has all of our questions answered!! I love this insurance company and would highly recommend them to anyone!!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Madison consistently provides you with excellent service and takes such great care of you. Your recommendation means a lot to us, and we’re grateful to have you as a valued client. If you ever have any questions or need assistance, we’re always here to help! - Steve "
Scott Smith
April 23, 2026
5
out of
5
rating by Scott Smith
"Very helpful whenever I've had questions."
We responded:
"Hi Scott, Thank you so much for your kind words! We’re always here to help and really appreciate you taking the time to share your experience. If you ever have more questions, don’t hesitate to reach out! - Steve"
Sabrina Farris
April 18, 2026
5
out of
5
rating by Sabrina Farris
"Crystal Paine has been the best agent I hv worked with. She gets to the point, makes sure everything is in writing, works with work schedule, very patient and gives all information in a timely manner. I trusted her with all my insurance needs and felt like a safety net was surrounding me. She is extremely knowledgeable. I recommend Crystal for ALL your insurance needs. My home, life and auto are in state farms hands. I love feeling secure. Thank you Crystal for making my life better."
We responded:
"Thank you so much for your kind words and wonderful feedback! We’re thrilled to hear that Crystal provided you with such excellent service and made you feel secure and well-informed throughout the process. It’s our goal to ensure every client feels supported and confident in their insurance decisions. We truly appreciate your trust in Crystal and State Farm for your home, life, and auto insurance needs. Thank you for recommending us – it means the world! If you ever need anything else, we’re here to help. - Steve"
NcLair R
April 13, 2026
5
out of
5
rating by NcLair R
"I typically do a review of insurance rates every 2-3 years to make sure I am still getting a competitive rate on home and auto. So I reached out to State Farm in Sand Springs because I like doing business locally. I was fortunate enough to get Crystal on my call and she has been so helpful! Not only did I get a much better rate than the competition but received some of the best service and information from an insurance company ever! Crystal took the time to explain coverages and how it compared with my current policy, but also suggested several other things for my consideration. So not only did I save money, but was an easy and informative experience. Thank you Crystal and State Farm."
We responded:
"Thank you for taking the time to share your experience! It's feedback like yours that reminds us why we do what we do. As always, our team is looking forward to your next visit. See you soon! - Steve"
Whitney Page
April 10, 2026
5
out of
5
rating by Whitney Page
"Crystal Paine has ALWAYS been the most attentive, patient, and helpful agent. She goes above and beyond to ensure we are taking advantage of additional benefits offered, changes to policies are updated, questions answered, etc. Crystal responds quickly to inquiries, even though it isn’t expected on our end, has resent documents without any complaints when I have misplaced them/failed to return them. I cannot say enough good things about the quality of service she has always provided."
We responded:
"Hello Whitney, Thanks for the great review! We're always happy to help so don't hesitate to contact us if you ever need anything. We look forward to providing you with more great experiences in the near future. Hope you visit us again soon! - Steve"
Evelyn Moodispaugh
April 8, 2026
5
out of
5
rating by Evelyn Moodispaugh
"This is from my dad Bob fritts. Madison Beasley was great to work with. She helped me out a lot."
We responded:
"Hello Evelyn, Thanks so much for taking the time to share your family's positive experience! - Steve"
Michael Shurtleff
April 1, 2026
5
out of
5
rating by Michael Shurtleff
"Crystal at State Farm made the entire switch incredibly smooth and stress free. From start to finish, she was responsive, knowledgeable, and genuinely focused on making sure everything was handled the right way. Her customer service stood out and made a process that can usually feel complicated feel simple and easy. Highly recommend working with this office!"
We responded:
"Hey Michael, Thanks for the great review! That is exactly the experience that we strive for every time! So glad to have you with us! - Steve "
Melinda Seymour
March 31, 2026
5
out of
5
rating by Melinda Seymour
"Crystal Paine delivered precise life insurance information with a breakdown that made it easy to understand and choose the right policy for our family. We appreciate the great customer service provided to us."
We responded:
"Hi Melinda, We appreciate the time you took to give us such a great rating! We are happy to read that our team has been able to provide exceptional service for you. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! It was a pleasure to serve you. - Steve"
Trint Logsdon
March 30, 2026
5
out of
5
rating by Trint Logsdon
"Kasie was fantastic!She went above and beyond for me.l wish there were more people like her."
We responded:
"Hello Trint, Thanks for the great review! It's great to know that we were able to provide you with the highest levels of service. We're always happy to assist so don't hesitate to reach out to us if you need anything. See you soon! - Steve"
Jennifer Shinpoch
March 20, 2026
5
out of
5
rating by Jennifer Shinpoch
"Crystal was very helpful at getting our autos and rtv switched over to them. She’s was also very helpful with my mom and getting her truck switched over as well. We appreciated the great environment and quickness of the processz"
We responded:
"Greetings Jennifer, Thank you for taking the time to share your experience. It's great to know that we were able to provide you with the highest levels of service. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. See you soon! - Steve"
Shannon Hand
March 10, 2026
5
out of
5
rating by Shannon Hand
"Crystal was great with helping me get my house and vehicle insured."
We responded:
"Dear Shannon, Thanks for the kind words! We are happy to read that our team has been able to provide exceptional service for you. We look forward to providing you with more great experiences in the near future. It was a pleasure to serve you. - Steve"
Regina Hilbish
February 13, 2026
5
out of
5
rating by Regina Hilbish
"Helpful and very friendly!"
We responded:
"Regina, we are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with the highest levels of service. We hope to continue exceeding your expectations with great service. See you soon! - Steve"
Trevor Tilley
February 12, 2026
5
out of
5
rating by Trevor Tilley
"Crystal was super helpful and walked me through the entire process. She also went above and beyond to save me as much money as possible, while still replying to my many emails in a timely manner. Can’t thank the staff here enough for getting my rates down, when they say bundle and save, they mean it!!!"
We responded:
"Hi Trevor, We are grateful and appreciate the time you took to leave your review. We're thrilled that Crystal left such a great impression! If you ever need anything please don't hesitate to reach out to our team. Please let us know what we can do for you in the future. - Steve "
Renee Pries
February 10, 2026
5
out of
5
rating by Renee Pries
"All the reviews you read about Crystal are very true! She's very well versed in the business. I had little knowledge of what I was paying for with my previous insurance and she went through and explained everything in great detail of what I was receiving and where I could benefit! I didn't realize the disconnect I had with my previous insurance until Crystal's empathy was shown!"
We responded:
"Renee, Thanks for choosing us and leaving such a great review! It's feedback like yours that reminds us why we do what we do. We look forward to keeping up the great work! It was a pleasure to serve you. - Steve"
Bill Yemma
February 5, 2026
5
out of
5
rating by Bill Yemma
"Excellent Customer Service by Kristen!"
We responded:
"Hey Bill, Thank you for taking the time to share your experience. We value your feedback and look forward to seeing you again soon! We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Hope you visit us again soon! - Steve"
Josh Fridenberg
February 5, 2026
5
out of
5
rating by Josh Fridenberg
"I recently switched from Progressive to State Farm Insurance and worked with Kassandra West and I’m so glad I did. She made the entire process quick, easy, and stress-free. Not only was she incredibly helpful and responsive, but she also helped me save about $100 a month while improving my coverage. Kassandra truly cares about her clients and takes the time to explain everything clearly. I highly recommend her to anyone looking for great service and better rates!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Steve Lane’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Sand Springs. - Steve"
Blake Musgrove
February 5, 2026
5
out of
5
rating by Blake Musgrove
"Kassandra west helped me was very helpful made it a very easy and enjoyable experience"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Steve Lane’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help! - Steve"
Catherine Rowell
February 4, 2026
5
out of
5
rating by Catherine Rowell
"Kacie was very helpful in getting my insurance set up on my new vehicle!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Steve Lane’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help! - Steve"
Shannon Perry
January 15, 2026
5
out of
5
rating by Shannon Perry
"Crystal gave exceptional customer service. It was remarkably easy to get started and complete our application for homeowners and vehicle insurance. We can't be happier!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. - Steve"
James Croston
January 9, 2026
5
out of
5
rating by James Croston
"Steve Lane and team are A plus for all your insurance needs. Kasie works behind the scenes to make every transaction fast, smooth and friendly. Highly recommend you give them a chance."
We responded:
"Thank you for the 5-star review, James! I am so glad to hear that you had a great experience with Kasie - she is always eager to help! - Steve"
Kiandra Dunerway
November 19, 2025
5
out of
5
rating by Kiandra Dunerway
"Crystal Paine provided excellent service . This is my second time working with her and she has saved me $200 a month on my premium. I am very pleased with the experience of switching my insurance . I would definitely recommend speaking with Crystal at Steve Lanes office ."
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Crystal provided excellent service and was able to save you $200 a month on your premium. It’s great to know this is your second time working with her and that your experience switching insurance was smooth and positive. We truly appreciate your recommendation and look forward to continuing to serve you. Thanks again for trusting our office! — Steve"